Help Center

How can we help you?

Pick a category below or use the sidebar to jump straight into an article. Cannot find what you need? Reply to any Sakura email — a real human reads every reply.

Getting Started· 3 articles

Connect your Shopify store

Link your Shopify store to Sakura so the AI can read orders, process refunds and answer "where is my package" with real data.

Updated May 8, 2026

Connect Gmail with App Password

Hook up your support inbox so Sakura can read incoming emails and reply on your behalf — using a Gmail App Password is more reliable than OAuth for 24/7 polling.

Updated May 8, 2026

Setting up your first auto-reply rule

Configure the AI to reply automatically — start in draft mode, then switch to fully automatic once you trust the output.

Updated May 8, 2026

Integrations· 1 article

Common problems and how to fix them

Quick fixes for the issues we see most often: missing replies, IMAP errors, wrong-language drafts, refunds stuck.

Updated May 8, 2026

Billing· 1 article

Billing & subscription FAQ

How trials, plans, upgrades, downgrades, refunds and invoices work in Sakura.

Updated May 8, 2026

Security· 1 article

How we handle your data and customer info

A plain-language overview of what data Sakura stores, where it lives, who can access it, and how we keep it safe.

Updated May 8, 2026

Still stuck?

Email support@sakuracrm.cloud or visit the status page if something looks broken right now.