Connect Gmail with App Password

Sakura connects to your inbox via IMAP (read) and SMTP (send). For Gmail/Google Workspace, an App Password is the most stable way: it does not expire when your main password rotates and survives sessions much longer than OAuth tokens for support automation.

Step 1 — Enable 2-Step Verification on the Gmail account

Google only allows App Passwords for accounts with 2-Step Verification. Open myaccount.google.com → Security → 2-Step Verification and turn it on.

Step 2 — Generate an App Password

1. Open myaccount.google.com/apppasswords (sign in if asked).
2. In the App field type "Sakura Support" (any label is fine).
3. Click Create. Google shows a 16-character password — copy it now, you will not see it again.

Step 3 — Connect inside Sakura

1. In Sakura, open Config → Email Accounts → Add account.
2. Pick Gmail / Google Workspace as the provider.
3. Paste the email and the 16-char App Password (with or without spaces, both work).
4. Click Save & Test. Sakura runs an IMAP login + a SMTP test in 5 seconds.

Step 4 — Optional: aliases / send-as

If your real support address is hello@yourstore.com but it lives inside a personal Gmail, configure the alias in Gmail first (Settings → Accounts → Send mail as). Sakura will respect the From you set in the message.

Other inbox providers

• Outlook / Microsoft 365: works with App Passwords too (Microsoft Account → Security → Advanced).
• Custom IMAP/SMTP: enter host, port and password directly. Use port 993 (IMAP+SSL) and 465 (SMTP+SSL) by default.