Connect your Shopify store

Sakura needs read access to your Shopify store so it can answer customer questions with real order data — tracking numbers, shipping windows, refund eligibility. Without this connection the AI still works, but it answers in generic templates instead of actual order details.

Before you start

• You must be the Shopify store owner OR have an account with Apps and channels permission.
• You need access to admin.shopify.com (the Sakura app installs as a custom app).
• Have your support inbox handy — we will connect it next (see Connect Gmail).

Step 1 — Open the Onboarding flow

Sign in to your Sakura dashboard and go to Onboarding (it opens automatically right after signup). Click Connect Shopify Store.

Step 2 — Authorize Sakura

1. You will be redirected to admin.shopify.com.
2. Log in if asked, then review the requested scopes (read_orders, read_customers, write_refunds — that is it).
3. Click Install app. You return to Sakura with the store linked.

Step 3 — Confirm the link

Back in Sakura, the dashboard shows the store name and a green dot. Open Config → Store and confirm the currency, country and shipping window are right (Sakura tries to detect from your Shopify settings, but you should sanity-check).

Common gotchas

• If the install button does nothing, your browser may be blocking third-party cookies for admin.shopify.com — try in a private window.
• Multiple stores: re-run the same flow per store. The Growth plan supports up to 3 connected stores; Scale is unlimited.
• The shipping window (min/max delivery days) drives most of the AI replies — set it accurately.